Open Positions
TECHNICAL ACCOUNT MANAGER
Hong Kong (On-site) - 1 position
CS & QA LEAD
APAC HQ - Hong Kong
CAREERS
TECHNICAL ACCOUNT MANAGER
Hong Kong (On-site) - 1 position
Marvelsoft is headquartered in Hong Kong and we are currently hiring a Technical Account Manager who will be responsible for support and account management of our existing and potential customer and partner base. The role involves working closely with our internal support, development, and business teams, as well as with our customers and partners, in order to provide an effective and high-quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.
Responsibilities:
• Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation
• Be involved in application system checks, identifying and resolving issues before they impact our customers
• Escalate issues to team leaders and management as appropriate
• Attend, organize and coordinate technical sessions with current and potential clients
• Prioritize, log, and keep issues up to date on the issues tracking system (Jira)
• Continuing to develop current relationships through working with our customer support and technical team
• Taking responsibility for the delivery of projects in a timely manner with appropriate documentation and communication
• Liaising with internal and external teams to coordinate the required work while keeping the client up to date by managing calls and status reports
• Developing a project plan and managing timeframes and milestones
• Internal validation & tracking of projects
• Recommending appropriate technical solutions
• Providing and/or coordinating technical support in the pre-sales phase
• Respond to client email and phone requests
• Investigate and resolve reported issues
Requirements:
• Ability to create and maintain strong working relationships both with customers and internally
• Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
• Ability to troubleshoot and approach problem-solving in a logical manner
• Ability to communicate confidently and concisely using business acumen
• Computer Science or IT-related degree
• Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus)
• At least 2 years of relevant experience
Appreciated skills:
• Understanding of global markets and trading industry
• Experience of working with the FIX protocol
Marvelsoft is a company that values diversity and is always searching for individuals who are passionate, creative, and talented, with the skills and experience to help clients overcome their business and regulatory challenges. We are looking for a collaborative team player who can successfully build and deliver valuable products. If this sounds like you, we strongly encourage you to apply.
All interested candidates should send their CVs or resumes in English to [email protected] by April 28th.
CS & QA LEAD
APAC HQ - Hong KongAbout Marvelsoft:
Marvelsoft specializes in creating solutions for stock trading and data analysis in real-time. We are passionate about our work, innovative, team-oriented and always ready to learn and excel at new challenges. Most of all, we trust everyone to make the best decisions about their work and support each other in every step of the journey.
We are headquartered in Hong Kong and currently hiring Client Services & Quality Assurance Team Lead.
About this position:
As a Team Lead you will guide, mentor and support our Engineers and Analysts who monitor, solve and prevent issues affecting the client experience. Along with them, you will also maintain and improve current processes and tools of your team operations and collaboration.
• You will deal with a lot of strategic thinking in planning our testing cycles, maintaining a smooth code-to-production experience and ensuring software stability this way. All our tests are automated, system checkpoints monitored and pipelines in order & easy to follow. Your job will be ensuring that all of these cogs turn and work the way they should. If they get stuck or outgrow their usefulness, which they occasionally do, we are here to improve and put them back in place alongside you.
• Your leadership and communication skills will be fully engaged each working day since you will be in charge of all team meetings, alignments, training and work planning process. If you hate meetings and/or cannot make them productive, you would probably not be happy doing this job.
• Your work will have a direct business impact and a big chunk of it is making sure we can continue delivering bulletproof solutions and reliable service to our clients. Our clients are global banks and brokerages and the effects of our solutions failing or underperforming can cause major business setbacks to both our clients and us.
• We like giving people autonomy over their work. You will have the freedom to implement an approach you believe will bring the best results.
• We put a lot of effort into building trust-based and relationship-centered bonds with our clients so it is crucial for someone in this position to be able to understand and contribute to that process.
We also support it by offering an abroad experience program for all our employees who want to meet some of our clients and build their business knowledge and client relationship this way too.
We expect you to have:
• 3 to 5 years of QA, Software Development or Analyst experience
• Experience in:
• Automated testing
• CI/CD practices
• Basics of software networks
• Leading and/or mentoring a team
We do not expect our candidates to know a lot about the trading world or financial institutions, which is why all of our employees are trained in our industry first. Having an inquisitive mind and being curious about these things will definitely help you excel and grow here faster.
What you can expect from us:
We value curiosity, love for learning and knowledge sharing. These values are supported in our everyday work through internal and external training, individual or group sessions and additional education allowance for all our people.
Our other benefits include healthy snacks, coffee, gym membership, team activities and team-building trips, yearly parking card for our city zone, performance-based and recommendation bonuses and most of all; a supportive, healthy and creative work environment.
All interested candidates should send their CVs or resumes to [email protected].
We reward referrals so if you know someone whose skills and experience match, let us know.
SALES & ACCOUNT MANAGER
APAC HQ - Hong KongMarvelsoft is headquartered in Hong Kong and we are currently hiring a Sales & Account Manager. This role spans the entire lifecycle of prospecting, new client onboarding and business management of the existing client account; from initial contact, qualification of a prospect’s requirements, through creating a technical proposal and finalisation of the sales process to performing post-sale activities, such as handling of any new feature requests raised by the client.
Responsibilities:
• Supporting the business development throughout the sales cycle
• Developing an understanding of the products & related infrastructure needs of a wide range of clients and prospects
• Assessing competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities
• Developing sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations
• Developing & maintaining sales documentation and presentations
• Internal validation & tracking of projects
• Meeting the set sales KPI targets
• Continuing to develop current relationships through working with our customer support team and maintaining contact
• Continuously growing technical product knowledge and understanding of global financial markets while developing sales skills
Requirements:
• Bachelor’s degree or equivalent work experience/certification, ideally in finance or computer science
• Excellent spoken & written English (knowledge of Mandarin is a great plus)
• Passion for technology and finance
• Desire to learn, seek new challenges and take on additional responsibilities
• Organised with good time management
• Responsive with good communication skills working in a multicultural environment
• Resourceful and self-reliant with good critical thinking and problem solving
Opportunities:
• Competitive compensation and benefits
• Becoming a part of a dynamic team that works on innovative and challenging
cutting edge solutions for the trading industry across the globe
• Opportunities to grow and develop your skills on professional level
• Stimulating environment with excellent work conditions
All interested candidates should send their CVs or resumes to [email protected]